UPbook

As a dental practice owner, patient retention is among your most important goals. Because your receptionist is responsible for the very first and last impression clients get of your practice, having someone well-qualified in that position is absolutely essential. So, what makes a great dental receptionist? Let’s take a look at a few of the indicators that your candidate will be able to handle the critical front desk receptionist duties that are necessary for success. What are the main dental front desk receptionist duties? Before delving into the most important qualities and skills your dental receptionist should have, it’s important to understand just what this critical role entails. Knowing what is expected of your front desk representative can help you gain better insight into what type of candidates you should consider to fill the role. Front desk receptionist duties extend far beyond simply answering phones, greeting patients and scheduling appointments. Dental rece...

Front desk agents are often the first persons that are responsible for creating the best first impression on behalf of the business. Being tasked to greet guest and clients, agents should possess excellent communication skills. They should also be efficient at handling office duties. Upbook has created a training program that is geared towards honing people skills and enhancing the basic business skills of front desk agents. Since they will be attending to the needs and queries of different people from all walks of life, agents should be able to mix friendliness and professionals equally. People skills are very important not only when interacting with persons face to face, but also on the phone. Front desk agents should also learn basic business skills, like word processing and spreadsheet programs. Some business establishments may also require agents to learn specialized software and know how to operate the company’s telephone system. Upbook specializes in helping busi...

Front desk agents are often the first persons that people see when they walk in a business establishment or facility. Being the frontliners, agents must project a friendly and positive personality. People tend to be drawn to persons who are approachable and is quick to offer a smile of welcome. Guests want to feel welcome and be given importance. The willingness to help and coming up with results in a shorter span of time is valuable plus points for front desk agents. Whether a front desk agent is attending to guests or clients or answering the phone, these qualities are of optimum importance. Thus, UpBook endeavors to find and train the best front desk agents for your business.

Whether it is a hotel, dentist’s clinic, doctor’s office, or other types of business establishments, front desk agents are often the first impression that guests or clients have of the company. Being at the frond desk means you can work well under pressure and remain pleasant and professional at all times. One of the most important jobs of a frond desk agent is providing excellent customer service. Each customer should be given the same attention as they walk in and their concerns should be answered in a friendly, conversational manner. You should also be able to maintain effective communication with co-workers and remain calm and professional when dealing with challenges, such as a disgruntled guest or client. It is the aim of every Up Book trained front desk agent to provide the best experience possible to their guests by walking the extra mile so they will leave with a positive impression of the business or company.

Every day, front desk agent interact with people in person, by phone, or emails. Thus, having strong communication skills is of vital importance. They should also master the art of listening carefully and speaking clearly. Using slang, profanity, or coarse language is strictly prohibited especially in the workplace. If a company regularly serves clients of various nationalities, learning basic foreign language skills can go a long way in communicating effectively and makes agents a more valuable employee of the business. Technology savvy Basic computer skills like word processing and spreadsheet applications are a must for front desk agents. They should also be receptive to being taught how to use various office equipment and systems that ma include fax machines, copiers, or multi-line phone systems. Some companies may also have customized email or software applications that should be mastered by front desk agents. Up Book has created a training program that is geared t...

A friendly personality is one of the important traits of front desk agents. A smile coupled with a positive and cheerful disposition can often win over even the most gruff client. When faced with angry or disgruntled clients, remaining calm at all times is a virtue. Another important avenue that can contribute to creating a good impression is keeping and clean and organized workplace. The lobby or waiting area should have a welcoming atmosphere. Magazines, brochures, business cards should be readily available, considering that the front desk is often the first place to introduce the business to potential clients. When answering phones, being cheerful and respectful should come naturally for front desk agents. Clients will know if the person they are talking to is smiling over the phone. If you are attending to a customer but need to answer the phone, excuse yourself politely, and finish as fast as possible and always remember to apologize for the interruption. UP Book’s uniqu...

In addition to greeting and attending to the needs and questions of guests and clients, front desk agents spend a good amount of time in front of a computer. Thus, it is important that they should have a basic knowledge of word processing and spreadsheet applications so they can easily make appointments, process payments, send and answer emails, and other concerns of the business. Some company’s also have their own software that the agent should learn to use and be familiar with. Solving problems of guests When a guest has a concern or an issue, it is often the front desk agent who is the first person to know. More often than not, the front desk agents are expected to solve these problems. Most guest problems are often quite similar and the best way to deal with them is to anticipate specific issues before they happen. Up Book has tailored a program that is specifically prepared front desk agents to carry out their responsibilities as quality service providers .