UPbook

Searching for that top-rate front desk agent can be like searching for a needle in a haystack. There will surely be a lot of people who will respond to your ad and be mastering the art of the interview can help you pick out the best one for the job. Here are some tips that you may find useful during interviews: l   Have at least two interviews for each candidate, that is a one-on-one and one group session. The group interview will be an ideal venue to see how well a certain candidate interacts and blends with the team. l   Interviews can be nerve-wracking not only for the candidates but also for the one doing the interviews. When you do get the nerves, always remind yourself that this is an important step towards achieving a long and fruitful professional relationship. l   The atmosphere of interviews should be like conversations, not interrogations. l   UPbook also recommends asking questions that are straight, applicable, and experiential to h...

Front desk agents are often the first persons that are responsible for creating the best first impression on behalf of the business. Being tasked to greet guest and clients, agents should possess excellent communication skills. They should also be efficient at handling office duties. Upbook has created a training program that is geared towards honing people skills and enhancing the basic business skills of front desk agents. Since they will be attending to the needs and queries of different people from all walks of life, agents should be able to mix friendliness and professionals equally. People skills are very important not only when interacting with persons face to face, but also on the phone. Front desk agents should also learn basic business skills, like word processing and spreadsheet programs. Some business establishments may also require agents to learn specialized software and know how to operate the company’s telephone system. Upbook specializes in helping busi...