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Although the minimum requirement for a receptionist’s job is a high school diploma, experience, and a receptionist course certificate can go a long way in helping a potential candidate stand out from the other job applicants. Receptionist courses are designed to cover the various facets of managing the front desk and ultimately delivering quality customer service. Being the frontliner of a business is no easy feat. Having to deal with all types of people demands optimism, flexibility, and self-confidence while maintaining professionalism at all times. Receptionists play an important role in client retention and attracting new customers. They should be trained in the art of convincing and persuasion, while carefully observing the thin line between pure enthusiasm and being pushy. Well-trained receptionists know how to interact and conduct ‘sales talk’ with potential clients without causing any offense.

One of the important topics that should be included in receptionist courses are the various avenues of delivering quality customer service. Receptionists are the frontliners of the company or business. Thus, they have a vital role in wooing potential clients while making sure that client retention is maintained at a satisfactory level. One way of ensuring quality service is enticing potential clients with additional choices or services. However, there is a thin line that separates appearing enthusiastic and being pushy. With training, the receptionist will be able to ask the right questions without offending the person. This can go a long way in winning them over. After the initial greetings, the receptionist should first address the concern of the guest or client. After this has been met, it is now the receptionist’s chance to introduce other services that the person might not have any knowledge yet. It could be a promo such as discounted prices, products that are on sale, free s...

Receptionist courses should include learning how to be proactive in delivering customer service. Being at the frontline means that the receptionist plays a very important role in winning over new clients and making sure that current clients continue to patronize the business. One basic factor or effective customer service is offering additional choices to your customers. There is the right technique and there is a technique that clients may perceive as pushy or assuming. Knowing how to ask the right question will prevent offending the customer. After the greetings and addressing the concern of a client, the receptionist should walk the extra mile by asking the client if he has any need for other services or products that the company offers and that they might not have knowledge of yet. It can be a company promotion that is only for a limited time, free services, products that are on sale, or anything that can be tied in with what the customer is using, ordering, etc.