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  The forefront in the customer service role is the receptionist. He or she is the primary person you meet while inside the business establishment. If you are keen on keeping your company image, you must focus on the way your receptionist handles your internal and external customers. It is one of the most in-demand positions today in the industry. Nevertheless, this is often neglected or overlooked. There are many expectations associated with being a receptionist like being an excellent organizer and multi-tasker. Having so much in his or her hand on a daily basis, only the toughest and best receptionist survives. Sad to say, several receptionists lack the necessary skills to do this job, as a result, companies make it an organizational goal to have them undergo more training. Hence, a receptionist training manual must be created and made available for the newly hired receptionist to read and comply with.

When customers have a concern or question about the products and/or services that the particular company is offering, they expect these issues to be addressed in record time. Customers can become impatient and disgruntled when they are forced to wait while the receptionist finds somebody who can address their concerns. There are also instances when customers are forced to make several calls to the business because they are unsatisfied with how the receptionist handled their concerns. When things like these happen, it can be a confidence buster in your company and your products. To avoid this, business establishments should have a protocol in handling situations such as this. The protocol should be included in the receptionist training manual . It should include a compilation of commonly asked questions and concerns of customers and how they should be addressed efficiently to the satisfaction of the customers.

Receptionists do more than greet people. They have a long list of responsibilities that they often juggle on a daily basis. Many companies have a receptionist training manua l to orient newly-hired receptionists and give them an over-all picture of what is expected of them. Here are some tips that receptionists will find handy as they perform their tasks of keeping the front desk running smoothly. l       Always maintain a positive attitude. Being courteous and nice attracts people and make them more comfortable and gives a positive impression of the business. l     Have a checklist that will include all information that you need immediately such as important phone numbers. You can create a spreadsheet for this purpose. l       Use a standard greeting when answering the phone, and don’t forget to say your name. Be sure to ask for the caller’s name and pronounce it correctly. When directing calls, do it politely. When putting calle...

A receptionist is the public image of their company. Thus, he/she should possess important skills that will empower them to carry out their day-to-day responsibilities and keep the front desk matters running smoothly. There are online courses for receptionists training and these programs generally have a receptionist training manual that serves as a guide for the students. The manual contains all the essential skills that are necessary for receptionists to learn and imbibe. Receptionist training courses are also designed to improve a receptionists skills with continuing education. Upon completion, students gain a heightened awareness of customer service and the importance of delivering exceptional customer care. Receptionists only have one chance to create that positive first impression; with proper training and support, they can become fully aware of their objectives and the best method of delivering outstanding customer service to ensure that customers will have a positiv...