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Veterinary receptionists are familiar with pet owners who are panicking about sick pets and calling the clinic. Considering that this pattern is predictable, there should be urgent-care slots in the daily schedule so sick patients can be examined the same day. There may be a need for additional slots on Monday, Friday, and Saturday. These are days when practices usually have a higher volume of sick patients brought in. Experts recommend that at least 20% of exams per day should be urgent care slots that should be allotted to sick patients. Because the total number of urgent-care patients may not be the same every day, use last week’s schedule as a guide to determine how many slots you will allot for the present week. Scheduling appointments in a busy veterinary practice is not an easy task. During veterinary receptionist training , this is one of the important topics that are thoroughly discussed.

Any practice should realize the value of veterinary receptionist training for newly hired front desk staff. If you have a new veterinary receptionist, he/she can’t be allowed to work on the frontline of your practice without adequate and appropriate training. One of the important training sessions that your receptionist will need is knowing how to answer the phone. The phone still remains to be an important link between clients, potential clients, sales person, or any other person doing business with the practice and the veterinary clinic. It is important for these phone conversations to be positive interactions. Your new veterinary receptionist should learn to be comfortable and confident in talking to clients on the phone. Courtesy should be observed at all times as well as being cheerful and friendly. It is important for veterinary receptionists to learn the art of listening and write down important information that the client provides. When there is a need to put a person on ...

Veterinary facilities rely on their front desk agent or receptionist to be their public face. In addition to dealing with clients, receptionists also perform various administrative functions which are essential to the smooth running of the facility. In order to fit right in the role of a veterinary receptionist, you must a people person, optimistic, and excel at multitasking. While maintaining a friendly personality, the veterinary receptionist should also be professional in dealing with clients. Clients entrust their pets to the facility’s care, thus it is important for a receptionist to have an air of competence. Clients and their pets should be greeted warmly upon their arrival. Knowing the name of the pet and the reason for their visit to the clinic can go a long way in making clients feel that they are in good hands. Veterinary clinics and hospitals should recognize the importance of veterinary receptionist training . This is an investment that will surely come back sev...