UPbook

Front desk etiquette is an important skill that receptionists should learn and practice. This includes not only face to face conversations but also over the phone. Here are important tips about how to answer telephone calls as a receptionist : l   Don’t let the caller wait, answer phone calls quickly. Most experts recommend answering the phone after the second or third ring. l   By not letting the caller wait, it would give them the impression that you value their time. l   Letting the phone ring endlessly won’t speak well of the business. l   In the event that a receptionist still has a client, the caller can be put on hold, but don’t forget that the person on hold is waiting. l   Any concern should be addressed as quickly as possible or you can transfer the call to another person or department who can. l   Smile when answering the phone. The caller may not see you smiling but he knows that you are. l   Don’t eat or chew gum while yo...

Answering incoming calls is one of the important tasks of a receptionist. Thus, telephone etiquette is essential. During training, one important topic is how to answer telephone calls as a receptionist . Projecting a positive and friendly voice is very important so a client or potential guest will feel more comfortable during the interaction. Here are some tips that receptionists should always keep in mind when answering telephone calls: l   Smiling when answering the phone makes you sound more cheerful and happy when you speak. l   Always be ready with an appropriate greeting such as “Thank you for calling ABC Hotel. How may I help you?” l   As much as possible, calls should always be answered promptly so the caller won’t become impatient. l   Be sure to ask for the caller’s name, taking note of the pronunciation. “May I know who’s calling please?” l   Before putting a caller on hold, always ask or inform him/her. And when you pick the phone bac...