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Answering incoming calls and managing the phone system are part and parcel of the daily tasks of receptionists. To make sure that valuable information about the company is delivered to the caller during the phone interaction, many companies have come up receptionist greeting script . While there are people who think that scripts sound artificial and impersonal, but many experts believe that they can be a big help when done well. To prevent greeting scripts from sounding canned and robotic, receptionists are trained to conform to the general greeting script but without sticking directly to it. Flexibility is the ‘magic word’ so the greeting would sound more human and not like an automated answering service. Also callers can tell the difference between a receptionist that is friendly and accommodating versus one that is following a greeting script word for word.

The first impression one has of a practice or a business often comes from the front desk receptionist. Thus, having adequately-trained receptionists in a business establishment cannot be overemphasized. These persons are responsible for creating a favorable first impression. If you have a newly hired receptionist, training should include a receptionist greeting script to observe a certain degree of uniformity and consistency when greeting guests in person or over the phone. This is a very big step towards ensuring that guests have a positive and pleasant experience when calling or visiting your company. Since the front desk is often the first point of contact for any person with a query or concern, it would also help if there is a script that is used to answer questions that are frequently asked.