UPbook

Being the first person whom people see as they walk inside an office or business, front desk agents should be aware of the important role that they play in creating a positive impression of the company. Thus, they should be naturally friendly and welcoming while maintaining a professional attitude at all times. They should always be ready to welcome anyone who walks in; it’s human nature to be drawn to people who, at first glance, appear friendly and approachable. Front desk agents juggle a variety of tasks, many of which are done simultaneously. This means, they should be able to work well under pressure, without appearing frazzled or exhausted. While being in the frontlines greeting people and addressing their concerns and/or queries, a front desk agent also answers the phone, manages the switchboard or PABX system, and performs administrative or secretarial work. UPbook specializes in providing your business with a superstar front desk agent for your office or business.

As your business grows, you need to hire additional front office staff to keep things running smoothly toward further growth. Here some hiring tips to keep in mind: Are you looking for more growth and production? Then, UPbook can help you find front desk staff who are equipped to address clients’ needs whether in person or by phone. Your staff is your PR person who is a ‘jack of all trades’. They are vital in getting new clients and keeping the old ones coming back. Always remember that top-rate staff is made, not found. When looking to hire one, you should go past the training and education; you should also determine whether the person can become an ideal member of your team. When you have a newly hired front desk agent , you don’t expect the person to start off immediately with perfect performance from day one, but there are those who can perform well with little or no training.