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Dental receptionists should realize how the first conversation with a patient can have an impact on whether the person will actually keep his first appointment with the dentist or not. There is only one chance to make a positive first impression, so make sure your first interaction with a prospective patient is a good one. What goes on a few seconds before picking up a ringing home is very crucial. Sitting straight and smiling (be sure it’s a sincere one) before answering the phone can speak volumes of how the business or practice values its patients. Smiling creates the mood and helps get the receptionist in the right frame of mind. Having a dental receptionist phone script can also help maintain a standard of dealing with incoming or outbound calls and helps make sure that all important information is conveyed and obtained during the call.

Like most receptionist positions, a dental receptionist job is considered an entry-level job. In general, many employers require only a high school diploma for the applicants and no experience may be necessary. However, a certificate obtained from enrolling in a dental receptionist course, training, and some experience can give you an edge over the other candidates. Dental receptionist duties include greeting people as they arrive at the dental clinic, assisting clients, scheduling appointments, bill and process payments, and a variety of administrative and clerical tasks, like answering the phone, taking messages, contacting patients, keeping patient files up-to-date, basic accounting, etc. In order to be qualified for the job, you must have excellent communication skills, know how to fill up forms accurately, basic computer skills (word processing, spreadsheet, email, etc.), knows how to interact with different types of people, works well with other members of the team, m...

If you need to hire a good front desk person, there are some key qualities that you will want to look for. Your front desk receptionist is the personification and face of your practice and can have a huge effect on how your patients feel about going to you for treatment. While every office operates a little differently, there are some crucial duties that often fall under the umbrella of the front desk. Read on to learn about some of the most critical dental receptionist duties. Basic Dental Receptionist Duties Dental receptionists may have a wide range of tasks, including scheduling appointments, taking payment and billing information, answering phones, greeting customers, and confirming insurance information. Prior experience in the dental industry is a definite plus. Some other things that may make an application stand out include training in medical terminology, insurance practices, office administration, clerical work, business management, and/or customer service. Good c...