UPbook

Poor customer service will always put a dent on the reputation and sales of a company. Even if the products and services that your company is offering are among the best in the industry, people won ’ t hesitate to seek other companies when they are on the receiving end of poor customer service. Many will tell their friends about their frustrations, rant on their social accounts, and even write reviews about the bad experience they have had with the company. And when people hear or read about these negative reviews, they ’ ll have second thoughts about buying the company ’ s products or avail of their services. Negative reactions can affect the number of customers, and every client who stops patronizing the company ’ s products and services have a significant effect on the company ’ s sales, and every change in the sales chart will affect the status of the business. There is actually that domino effect. This is one negative chain of reactions that companies and businesses sho...

The minimum qualification for a receptionist ’s position in an office is a high school diploma. Since most skills are acquired through experience, companies train their new employees before deploying them to actual work. But sadly, the position is not highly appreciated and given importance compared to some positions in the company. However, there are some companies that are aware of the value of the position in the aspect of customer service and as a result, they reserve some funds for their skills building and enhancement. Companies invest in the training and orientation of receptionist skills and responsibilities because they know that they are important to the company in terms of providing quality customer service. They also perform many tasks in one day namely replying to various correspondence, completing clerical works , assisting customer needs, among others. Receptionists are indeed talented in managing various tasks at work even under pressure.

It’s well-understood that clients who phone a business typically want speedy and appropriate responses to their queries. And whether they’re pressed for time or just want to know of the business’ services, it’s priority number one to always go through the transaction in the quickest way possible without compromising on quality conversations. Waiting time is easily the single most crucial factor that can drive customer satisfaction. It’s therefore imperative for businesses to train receptionists to be able to handle every phone transaction smoothly. Although these conversations don’t take place face to face, they should be handled with the same finesse. One could argue that it’s more challenging to address concerns or inquiries over the phone since conversations are not accompanied by physical gestures, it can be tricky to portray the necessary niceties. Customers do not appreciate it when they are put on hold for an unnecessary length of time or are handled without care. With the ...