UPbook

Did you know that you can now have automatic recordings for incoming and outbound phone calls? The machine comes with an instruction manual to show you how to record incoming calls and it is really quite easy to set up. With just a few clicks it can automatically record one or multiples users at the same time. There is also a quick-select feature that enables you to select which calls --incoming or outgoing-- to record. The machine also has a playback feature and you can download recordings at any given time. In fact, as many as 100,000 recordings can be saved for each account, allowing you to review and playback individual or multiple recordings. To inform callers and ensure that each recording is lawful, you can use a default or customized announcement for incoming and outbound calls. The announcement is played before the machine starts to record. All parties will also receive emails of the recorded conversation that are sent automatically from the machine. Another i

Being the first person whom people see as they walk inside an office or business, front desk agents should be aware of the important role that they play in creating a positive impression of the company. Thus, they should be naturally friendly and welcoming while maintaining a professional attitude at all times. They should always be ready to welcome anyone who walks in; it’s human nature to be drawn to people who, at first glance, appear friendly and approachable. Front desk agents juggle a variety of tasks, many of which are done simultaneously. This means, they should be able to work well under pressure, without appearing frazzled or exhausted. While being in the frontlines greeting people and addressing their concerns and/or queries, a front desk agent also answers the phone, manages the switchboard or PABX system, and performs administrative or secretarial work. UPbook specializes in providing your business with a superstar front desk agent for your office or business.