What Makes Your Receptionist Different?
The forefront in the customer service role is the receptionist. He or she is the primary person you meet while inside the business establishment. If you are keen on keeping your company image, you must focus on the way your receptionist handles your internal and external customers. It is one of the most in-demand positions today in the industry. Nevertheless, this is often neglected or overlooked. There are many expectations associated with being a receptionist like being an excellent organizer and multi-tasker. Having so much in his or her hand on a daily basis, only the toughest and best receptionist survives. Sad to say, several receptionists lack the necessary skills to do this job, as a result, companies make it an organizational goal to have them undergo more training. Hence, a receptionist training manual must be created and made available for the newly hired receptionist to read and comply with.