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The role of a receptionist in a company or business is often under-rated. But without them, there would be chaos as files, appointments, meetings, and clients are all disorganized. With an efficient receptionist managing the front desk, everything will be in its proper place. Receptionist responsibilities are varied and some can be quite challenging, more so if there is a need to do 2 or more things at the same time without breaking the rhythm of the workplace. A receptionist who knows what needs to be accomplished every day will be able to prioritize and manage things, tasks, and other concerns in the office. In addition to social skills, receptionists should also possess, administrative, clerical, and secretarial skills. They may also be given additional tasks or responsibilities by the company especially if the higher-ups think that he/she is capable and can be trusted to perform them efficiently.

A real estate receptionist is a vital component of a bustling real estate office. They are responsible for attending to incoming calls and outbound calls from clients and potential customers. Being in a specific work environment, the daily tasks and responsibilities of a real estate receptionist is more focused on managing the home base while real estate agents are attending to clients--meetings, showing properties, etc. It is enough to say that a real estate receptionist is an important link between real estate agents and clients of the company. The receptionist is also responsible for coordinating communications between staff and/or departments. They also have secretarial and administrative responsibilities. A real estate receptionist may also be given additional responsibilities like performing notary work for important documents. Real estate receptionist courses offer a comprehensive curriculum that will empower people who would like to work in a real estate office setting.

One of the important topics that should be included in receptionist courses are the various avenues of delivering quality customer service. Receptionists are the frontliners of the company or business. Thus, they have a vital role in wooing potential clients while making sure that client retention is maintained at a satisfactory level. One way of ensuring quality service is enticing potential clients with additional choices or services. However, there is a thin line that separates appearing enthusiastic and being pushy. With training, the receptionist will be able to ask the right questions without offending the person. This can go a long way in winning them over. After the initial greetings, the receptionist should first address the concern of the guest or client. After this has been met, it is now the receptionist’s chance to introduce other services that the person might not have any knowledge yet. It could be a promo such as discounted prices, products that are on sale, free s