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Receptionist courses should include learning how to be proactive in delivering customer service. Being at the frontline means that the receptionist plays a very important role in winning over new clients and making sure that current clients continue to patronize the business. One basic factor or effective customer service is offering additional choices to your customers. There is the right technique and there is a technique that clients may perceive as pushy or assuming. Knowing how to ask the right question will prevent offending the customer. After the greetings and addressing the concern of a client, the receptionist should walk the extra mile by asking the client if he has any need for other services or products that the company offers and that they might not have knowledge of yet. It can be a company promotion that is only for a limited time, free services, products that are on sale, or anything that can be tied in with what the customer is using, ordering, etc.

Answering incoming calls and managing the phone system are part and parcel of the daily tasks of receptionists. To make sure that valuable information about the company is delivered to the caller during the phone interaction, many companies have come up receptionist greeting script . While there are people who think that scripts sound artificial and impersonal, but many experts believe that they can be a big help when done well. To prevent greeting scripts from sounding canned and robotic, receptionists are trained to conform to the general greeting script but without sticking directly to it. Flexibility is the ‘magic word’ so the greeting would sound more human and not like an automated answering service. Also callers can tell the difference between a receptionist that is friendly and accommodating versus one that is following a greeting script word for word.

How dental receptionists answer incoming calls is often overlooked in many dental practices. The receptionist is often the point person that a potential client has a first phone conversation with when calling a dental clinic or practice. Since there is only one chance to make that positive first impression, dental receptionist phone script should be followed when answering the phone. During training, a new receptionist should be made to realize that what goes on during the first few seconds before they pick up the phone is equally crucial to the interaction that follows. Before you pick up the phone, improve your posture by sitting up straight and smiling. In addition to getting you in the proper frame of mind for interacting with the caller, the person at the other end of the line will actually know you are smiling. Smiling stimulates the release of endorphins or happy hormones that can surely be contagious even through the phone lines.