UPbook

Although the minimum requirement for a receptionist’s job is a high school diploma, experience, and a receptionist course certificate can go a long way in helping a potential candidate stand out from the other job applicants. Receptionist courses are designed to cover the various facets of managing the front desk and ultimately delivering quality customer service. Being the frontliner of a business is no easy feat. Having to deal with all types of people demands optimism, flexibility, and self-confidence while maintaining professionalism at all times. Receptionists play an important role in client retention and attracting new customers. They should be trained in the art of convincing and persuasion, while carefully observing the thin line between pure enthusiasm and being pushy. Well-trained receptionists know how to interact and conduct ‘sales talk’ with potential clients without causing any offense.