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Remember not only the interesting places they have been to and the delicious food they have eaten but also their hotel experience and how they are treated by the staff. These experiences leave a lasting impression on hotel guests. Indeed, the quality of customer service guests receive can have an important impact on their holiday. Here are some phrases to remember during conversation between receptionist and customer in hotel : “It’s my pleasure…” The nature of the work of a hotel receptionist is service-oriented. Hotel guests have guests and concerns that they expect to be met. Saying “It’s my pleasure” conveys your willingness to help guests, which can make them more comfortable voicing out their needs to you. “Thank you…” A sincere thank you can go a long way in making guests feel that they are appreciated. “Welcome…” Guests should always be given a warm welcome regardless of what time they arrive, their appearance, age, etc.   This is only chance that

Having a dress code policy is often adopted by many professional establishments because it can help enhance their image and give their work environment that much-needed boost. Implementing a dress code policy is also one way of complying with health and safety standards of the profession. One practice where a dress code policy is generally observed is dental clinics. A dental receptionist dress code helps maintain the professional atmosphere of the company because of the image it presents to patients, guests, and salespeople. The policy should require dental receptionists and other members of the staff to have a professional, neat, and well-dressed appearance. When drafting a dress code policy, it should clearly define that is expected in terms of the clothes that the staff will wear, shoes, body tattoos and piercings, jewelry, and even perfumes. The dress code policy of the company must be in writing and should be included in the personnel manual.

A receptionist is the public image of their company. Thus, he/she should possess important skills that will empower them to carry out their day-to-day responsibilities and keep the front desk matters running smoothly. There are online courses for receptionists training and these programs generally have a receptionist training manual that serves as a guide for the students. The manual contains all the essential skills that are necessary for receptionists to learn and imbibe. Receptionist training courses are also designed to improve a receptionists skills with continuing education. Upon completion, students gain a heightened awareness of customer service and the importance of delivering exceptional customer care. Receptionists only have one chance to create that positive first impression; with proper training and support, they can become fully aware of their objectives and the best method of delivering outstanding customer service to ensure that customers will have a positiv

A medical receptionist can work in any medical setting-- in a doctor’s clinic, in hospitals, diagnostic centers, etc. It is a rewarding and satisfying career in a field that is rich in diverse job opportunities. To prepare for the job, there is a need to enrol in medical assistant training or certification. There are courses that are offered by public and private schools, many of which are now offering online programs and correspondence courses that can be finished in as little as 6 weeks. These programs generally have a medical receptionist training manual that covers all the necessary tools that will empower them to excel in their everyday tasks as receptionists. These include greeting and attending to the needs of patients, filling up charts, keeping the reception area clean and comfortable, processing payments, billing insurance, etc.

Answering incoming calls is one of the important tasks of a receptionist. Thus, telephone etiquette is essential. During training, one important topic is how to answer telephone calls as a receptionist . Projecting a positive and friendly voice is very important so a client or potential guest will feel more comfortable during the interaction. Here are some tips that receptionists should always keep in mind when answering telephone calls: l   Smiling when answering the phone makes you sound more cheerful and happy when you speak. l   Always be ready with an appropriate greeting such as “Thank you for calling ABC Hotel. How may I help you?” l   As much as possible, calls should always be answered promptly so the caller won’t become impatient. l   Be sure to ask for the caller’s name, taking note of the pronunciation. “May I know who’s calling please?” l   Before putting a caller on hold, always ask or inform him/her. And when you pick the phone back up, always thank the c

A hotel receptionist is an accomplished multi-tasker. Their days consist of juggling multiple responsibilities simultaneously. These include managing a busy front desk, handling incoming calls, making outgoing calls, managing call traffic, answering emails, record-keeping, etc. Most are also expected to assist in other tasks that require data entry, word processing, and online research. Thus, a top-rate hotel receptionist must be an expert at managing multiple tasks without getting overwhelmed. The work of a receptionist in a hotel involves knowing how to prioritize their tasks for the day. Hence, they should be detail-oriented, organized, and responsible. Being organized means, they have a process that helps keep them on track, even when something unexpected comes up. They have a talent and interest for organization. They can be counted on to find certain files and phone numbers at a moment’s request. Being organized also means they are able to maintain a tidy work area wh