UPbook

Business establishments and companies should realize the value of first impressions. And one way to create a lasting first impression is to have a welcoming and comfortable reception area. The way things are arranged, the cleanliness, and how things are run in the front desk can tell so much about how efficient the business is managed. A messy and disorganized front desk will give the impression that you don’t care about appearances and first impressions. It is a fact that there are lots of things to accomplish each day at the office but these tasks should never be an excuse for a poorly maintained front office. Chaos and disorder in the front office  reveal poor management skills and/or lack of staffing resources. Anyone doing business with your company would think that you are not giving your business your full attention.

Recording incoming calls in your company or business is one important way to keep track of the performance of your staff. There are now various types of business call recording technology that can help companies keep track of staff-client interactions. These recordings are important tools for assessment and evaluation not only of the staff but also the customer experience. In the business, phone interactions are equally important as face-to-face interactions. Front desk staff must be trained how to record incoming calls and let them know the importance of the technology to the company. If you want to assess your team members compliance to company regulations and quality standards, these recorded phone calls can provide you a wealth of information so you can identify any weak link in the system and determine the cause so it can be addressed immediately.

Companies of whatever size should know important well-trained receptionists are to the success of their business. Money used for training the front desk staff is not a waste for it can return several folds in the form of an increased number of new clients and client retention. If you look close enough, there is a world of difference in the performance between a receptionist that received proper training and one who didn’t have formal training. The well-trained staff exudes more confidence in attending to the needs of individual clients and is efficient in running the administrative part of the job. The front desk office is not a boring place to be in. There’s so much work to be done and so little time. There are so many things to accomplish each day which are essential to a smooth and seamless operation of the company.