UPbook

One of the duties of front desk staff is preparing a presentable and welcoming lobby area for guests and clients. To achieve this, the lobby must be maintained clean, neat, and free of any clutter at all times. Magazines or any reading material such as pamphlets and brochures should be in the correct place, litter should be removed, and any used cups or glasses should be cleaned. The desk and front office should also be free from any clutter. It is also the responsibility of the front desk staff to restock any brochure or forms that are commonly used in the front desk office. In many businesses, the front desk is a busy intersection where staff and clients interact. The fast-paced atmosphere requires that the staff have an eye for detailed record keeping. With UPbook’s unique training program , the way your front desk agent deals with customers can leave a deep impression on the quality service being afforded to them.

As your business grows, you need to hire additional front office staff to keep things running smoothly toward further growth. Here some hiring tips to keep in mind: Are you looking for more growth and production? Then, UPbook can help you find front desk staff who are equipped to address clients’ needs whether in person or by phone. Your staff is your PR person who is a ‘jack of all trades’. They are vital in getting new clients and keeping the old ones coming back. Always remember that top-rate staff is made, not found. When looking to hire one, you should go past the training and education; you should also determine whether the person can become an ideal member of your team. When you have a newly hired front desk agent , you don’t expect the person to start off immediately with perfect performance from day one, but there are those who can perform well with little or no training.

Front desk agents perform a long list of tasks that make them significant employees who set the tone for the business. To guests and clients, the front desk team is the face of the business, so you need to have the best who best represent you. Here are tips to help you find and hire the best staff for your business: l   Post an attractive ad. Be specific about the job requirements and what your business is all about. To help get the more serious candidates, include a list of responsibilities, qualifications, compensation, work schedule, and performance expectations. l   Be specific about the qualifications that you want like exceptional communication skills, a calm temperament, a people-person, strong negotiating skills, tech savvy, etc. l   Since the ad will also be an avenue to market your practice, being creative when describing the work environment can also help attract the right applicants for the job. UPbook specializes in hiring and training persons who are