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When a client or guest walks in, the front office should be a positive environment for receptionist-client interactions. Creating a positive impression is very important as they reflect how the business values its clients. One of the important receptionist responsibilities is making sure that anyone who walks inside the door will feel welcome. And how can these be accomplished? First, regular housekeeping will keep the front office tidy and clean. People notice when the place is not regularly cleaned. Second, the design of the front office should suit the target clientele preferences. There should be plenty of room to move around, enough lighting for reading, a restroom, etc. Third, the receptionist must be friendly and professional at all times. Effort must be made to remember names for it adds a more personal touch to the interaction. People feel a sense of importance when the receptionist remembers their name.  

Any practice should realize the value of veterinary receptionist training for newly hired front desk staff. If you have a new veterinary receptionist, he/she can’t be allowed to work on the frontline of your practice without adequate and appropriate training. One of the important training sessions that your receptionist will need is knowing how to answer the phone. The phone still remains to be an important link between clients, potential clients, sales person, or any other person doing business with the practice and the veterinary clinic. It is important for these phone conversations to be positive interactions. Your new veterinary receptionist should learn to be comfortable and confident in talking to clients on the phone. Courtesy should be observed at all times as well as being cheerful and friendly. It is important for veterinary receptionists to learn the art of listening and write down important information that the client provides. When there is a need to put a person on

For any company or business, hiring new employees remains to be challenging and equally rewarding. Here are some to remember during the hiring process: l   If you have competent veteran employees, you should consider hiring newbies. That way, your veteran staff can train the new hire/s. l   When selecting whether you need to hire a veteran or a newbie, consider the nature of the task. If the job entails working at the reception area, you can hire a newbie for the job. If there is an applicant who has a certificate in a receptionist course and/or has some training or experience, you should consider the person as a good candidate for the job. l   Hiring newbies tend to be less expensive as they can be less demanding when it comes to benefits and they are willing to receive salaries with entry-level rates. Newbies are also more enthusiastic and are willing to learn. They are also easier to manage and are prepared to work overtime.

The primary goal of receptionist training  is to empower the front desk staff to deliver consistent quality customer service. Being the front line of your veterinary health care team. The receptionist has a very important role to play in creating the first impressions of the clients. Maintaining a friendly and accommodating disposition from the time a client walks into the door of the practice can go a long way in creating a positive impression. In addition to keeping client information updated, a receptionist is also responsible for billing and filing insurance claims. They should be able to clearly explain any charges that the client has to pay and elaborate on any instructions given by the veterinarian. The receptionist is also the last member of the staff whom clients usually talk to before leaving the clinic. Thus, it is their responsibility to make sure that the initial positive impression clients have of the practice will continue to ensure that they will come back again.