Tips For Receptionists - How To Answer Phone Telephone Calls

Answering incoming calls is one of the important tasks of a receptionist. Thus, telephone etiquette is essential. During training, one important topic is how to answer telephone calls as a receptionist. Projecting a positive and friendly voice is very important so a client or potential guest will feel more comfortable during the interaction. Here are some tips that receptionists should always keep in mind when answering telephone calls:

l  Smiling when answering the phone makes you sound more cheerful and happy when you speak.
l  Always be ready with an appropriate greeting such as “Thank you for calling ABC Hotel. How may I help you?”
l  As much as possible, calls should always be answered promptly so the caller won’t become impatient.
l  Be sure to ask for the caller’s name, taking note of the pronunciation. “May I know who’s calling please?”
l  Before putting a caller on hold, always ask or inform him/her. And when you pick the phone back up, always thank the caller for holding.
Always respond with a cheerful “you’re welcome” when the caller says “thank you”.

For more details Visit the given link- http://upbook.com/

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