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The first impression one has of a practice or a business often comes from the front desk receptionist. Thus, having adequately-trained receptionists in a business establishment cannot be overemphasized. These persons are responsible for creating a favorable first impression. If you have a newly hired receptionist, training should include a receptionist greeting script to observe a certain degree of uniformity and consistency when greeting guests in person or over the phone. This is a very big step towards ensuring that guests have a positive and pleasant experience when calling or visiting your company. Since the front desk is often the first point of contact for any person with a query or concern, it would also help if there is a script that is used to answer questions that are frequently asked.

The job of a real estate receptionist primarily revolves around the efficient delivery of quality customer service. Depending on the size and nature of the company, a receptionist may also be tasked to undertake other responsibilities. These include tracking the locations of agents, updating the listings and status of specific contracts, as well as taking and conveying messages to the appropriate parties. They also take note of all appointments and alert concerned parties so the proper course of action can be taken. Real estate receptionists can also be required to undertake clerical or secretarial duties that generally involve typing contracts and keeping track of business correspondence. Being computer savvy is essential because the receptionist may be required to update online listings, the company’s website, etc. As you can see, the role of the receptionist is very important to real estate business operation. If you want to work as a receptionist in a real estate office, you...