Does Your Front Desk Staff Need A Script?

The first impression one has of a practice or a business often comes from the front desk receptionist. Thus, having adequately-trained receptionists in a business establishment cannot be overemphasized. These persons are responsible for creating a favorable first impression. If you have a newly hired receptionist, training should include a receptionist greeting script to observe a certain degree of uniformity and consistency when greeting guests in person or over the phone. This is a very big step towards ensuring that guests have a positive and pleasant experience when calling or visiting your company.

Since the front desk is often the first point of contact for any person with a query or concern, it would also help if there is a script that is used to answer questions that are frequently asked.

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