Dental Receptionist Phone Skills: Tips On How To Effectively Answer The Phone

Dental receptionists should realize how the first conversation with a patient can have an impact on whether the person will actually keep his first appointment with the dentist or not. There is only one chance to make a positive first impression, so make sure your first interaction with a prospective patient is a good one. What goes on a few seconds before picking up a ringing home is very crucial. Sitting straight and smiling (be sure it’s a sincere one) before answering the phone can speak volumes of how the business or practice values its patients. Smiling creates the mood and helps get the receptionist in the right frame of mind. Having a dental receptionist phone script can also help maintain a standard of dealing with incoming or outbound calls and helps make sure that all important information is conveyed and obtained during the call.

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