Courses For Receptionists

One of the important topics that should be included in receptionist courses are the various avenues of delivering quality customer service. Receptionists are the frontliners of the company or business. Thus, they have a vital role in wooing potential clients while making sure that client retention is maintained at a satisfactory level. One way of ensuring quality service is enticing potential clients with additional choices or services. However, there is a thin line that separates appearing enthusiastic and being pushy. With training, the receptionist will be able to ask the right questions without offending the person. This can go a long way in winning them over. After the initial greetings, the receptionist should first address the concern of the guest or client. After this has been met, it is now the receptionist’s chance to introduce other services that the person might not have any knowledge yet. It could be a promo such as discounted prices, products that are on sale, free services, etc.

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