Front Desk Agents - Meeting Customer Expectations

When meeting your customers’ expectations, it is not enough that you achieve some or even most of them, the ultimate goal of an outstanding front desk agent is to meet them all. Yes, this is possible, although it can be a challenge especially during peak times when the phone keeps ringing, the counter is backed up, and some personnel called in sick.

Well-trained front desk agents have their hearts and minds set on meeting the expectations of each customer while striving to deliver service par excellence. Here are some excellent ways to meet customer satisfaction:

l  Remember that customers always come first
l  Listen carefully to your customer and learn to ask the proper questions so you will really have a clear picture of what your customer needs or wants
l  Providing excellent service is always a top priority
l  Know the top 20 customers by name
l  Be a good team player by willingly pitching in to help other company staff maintain overall service excellence
l  Don’t be afraid to think outside the box when dealing with customers
l  Be ready to take a calculated risk in the interest of cultivating good relationships with your clients
l  Maintain a very low rate of error
l  Be proactive in the delivery of excellent customer services

For more details, visit at “Up Book”.

Comments

Post a Comment

Popular posts from this blog

Duties And Responsibilities Of Front Desk Agents

Image
Whether it is a hotel, dentist’s clinic, doctor’s office, or other types of business establishments, front desk agents are often the first impression that guests or clients have of the company. Being at the frond desk means you can work well under pressure and remain pleasant and professional at all times. One of the most important jobs of a frond desk agent is providing excellent customer service. Each customer should be given the same attention as they walk in and their concerns should be answered in a friendly, conversational manner. You should also be able to maintain effective communication with co-workers and remain calm and professional when dealing with challenges, such as a disgruntled guest or client. It is the aim of every Up Book trained front desk agent to provide the best experience possible to their guests by walking the extra mile so they will leave with a positive impression of the business or company.
Read more

5 Essential Dental Front Desk Receptionist Duties to Skyrocket Your Practice Success

Image
As a dental practice owner, patient retention is among your most important goals. Because your receptionist is responsible for the very first and last impression clients get of your practice, having someone well-qualified in that position is absolutely essential. So, what makes a great dental receptionist? Let’s take a look at a few of the indicators that your candidate will be able to handle the critical front desk receptionist duties that are necessary for success. What are the main dental front desk receptionist duties? Before delving into the most important qualities and skills your dental receptionist should have, it’s important to understand just what this critical role entails. Knowing what is expected of your front desk representative can help you gain better insight into what type of candidates you should consider to fill the role. Front desk receptionist duties extend far beyond simply answering phones, greeting patients and scheduling appointments. Dental rece
Read more

Front Desk Agents - Tips To Create A Good Impression

Image
A friendly personality is one of the important traits of front desk agents. A smile coupled with a positive and cheerful disposition can often win over even the most gruff client. When faced with angry or disgruntled clients, remaining calm at all times is a virtue. Another important avenue that can contribute to creating a good impression is keeping and clean and organized workplace. The lobby or waiting area should have a welcoming atmosphere. Magazines, brochures, business cards should be readily available, considering that the front desk is often the first place to introduce the business to potential clients. When answering phones, being cheerful and respectful should come naturally for front desk agents. Clients will know if the person they are talking to is smiling over the phone. If you are attending to a customer but need to answer the phone, excuse yourself politely, and finish as fast as possible and always remember to apologize for the interruption. UP Book’s uniqu
Read more