Hiring Top-Rate Front Desk Staff

As your business grows, you need to hire additional front office staff to keep things running smoothly toward further growth. Here some hiring tips to keep in mind:

Are you looking for more growth and production? Then, UPbook can help you find front desk staff who are equipped to address clients’ needs whether in person or by phone. Your staff is your PR person who is a ‘jack of all trades’. They are vital in getting new clients and keeping the old ones coming back.

Always remember that top-rate staff is made, not found. When looking to hire one, you should go past the training and education; you should also determine whether the person can become an ideal member of your team. When you have a newly hired front desk agent, you don’t expect the person to start off immediately with perfect performance from day one, but there are those who can perform well with little or no training.

Comments

Post a Comment

Popular posts from this blog

Duties And Responsibilities Of Front Desk Agents

Image
Whether it is a hotel, dentist’s clinic, doctor’s office, or other types of business establishments, front desk agents are often the first impression that guests or clients have of the company. Being at the frond desk means you can work well under pressure and remain pleasant and professional at all times. One of the most important jobs of a frond desk agent is providing excellent customer service. Each customer should be given the same attention as they walk in and their concerns should be answered in a friendly, conversational manner. You should also be able to maintain effective communication with co-workers and remain calm and professional when dealing with challenges, such as a disgruntled guest or client. It is the aim of every Up Book trained front desk agent to provide the best experience possible to their guests by walking the extra mile so they will leave with a positive impression of the business or company.
Read more

5 Essential Dental Front Desk Receptionist Duties to Skyrocket Your Practice Success

Image
As a dental practice owner, patient retention is among your most important goals. Because your receptionist is responsible for the very first and last impression clients get of your practice, having someone well-qualified in that position is absolutely essential. So, what makes a great dental receptionist? Let’s take a look at a few of the indicators that your candidate will be able to handle the critical front desk receptionist duties that are necessary for success. What are the main dental front desk receptionist duties? Before delving into the most important qualities and skills your dental receptionist should have, it’s important to understand just what this critical role entails. Knowing what is expected of your front desk representative can help you gain better insight into what type of candidates you should consider to fill the role. Front desk receptionist duties extend far beyond simply answering phones, greeting patients and scheduling appointments. Dental rece
Read more

Front Desk Agents - Tips To Create A Good Impression

Image
A friendly personality is one of the important traits of front desk agents. A smile coupled with a positive and cheerful disposition can often win over even the most gruff client. When faced with angry or disgruntled clients, remaining calm at all times is a virtue. Another important avenue that can contribute to creating a good impression is keeping and clean and organized workplace. The lobby or waiting area should have a welcoming atmosphere. Magazines, brochures, business cards should be readily available, considering that the front desk is often the first place to introduce the business to potential clients. When answering phones, being cheerful and respectful should come naturally for front desk agents. Clients will know if the person they are talking to is smiling over the phone. If you are attending to a customer but need to answer the phone, excuse yourself politely, and finish as fast as possible and always remember to apologize for the interruption. UP Book’s uniqu
Read more