Conversations Hotel Guests Will Remember


Remember not only the interesting places they have been to and the delicious food they have eaten but also their hotel experience and how they are treated by the staff. These experiences leave a lasting impression on hotel guests. Indeed, the quality of customer service guests receive can have an important impact on their holiday.
Here are some phrases to remember during conversation between receptionist and customer in hotel:

“It’s my pleasure…”

The nature of the work of a hotel receptionist is service-oriented. Hotel guests have guests and concerns that they expect to be met. Saying “It’s my pleasure” conveys your willingness to help guests, which can make them more comfortable voicing out their needs to you.

“Thank you…”

A sincere thank you can go a long way in making guests feel that they are appreciated.

“Welcome…”

Guests should always be given a warm welcome regardless of what time they arrive, their appearance, age, etc.  This is only chance that hotel receptionists can make that lasting first impression.

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