Why Dental Office Receptionist Training Is of Prime Importance

dental office receptionist training

A newly hired dental office receptionist will benefit from some basic training and orientation. Dental office receptionist training covers several important aspects of the job as well as the responsibilities and expected daily outputs. The training may include learning the filing system practiced by the dental office, use of specific company software, appointment setting, use of the switchboard, proper etiquette and decorum, etc.

Being very organized is an important skill that dental receptionists must possess. Patient files must be kept updated and in order. Patient appointments have to be made based on the dentists’ calendar. It is also the responsibility of the dental receptionist to make sure that patients keep their appointments and come on time and inform patients when they have to be in for follow up appointments. Being organized is also very important when it comes to dealing with insurance claims. Without a well-organized person at the front desk, the productivity and monetary returns of the practice can be significantly compromised.

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