Poorly Trained Receptionists Can Cost Your Company

receptionist training manual

When customers have a concern or question about the products and/or services that the particular company is offering, they expect these issues to be addressed in record time. Customers can become impatient and disgruntled when they are forced to wait while the receptionist finds somebody who can address their concerns. There are also instances when customers are forced to make several calls to the business because they are unsatisfied with how the receptionist handled their concerns. When things like these happen, it can be a confidence buster in your company and your products. To avoid this, business establishments should have a protocol in handling situations such as this. The protocol should be included in the receptionist training manual. It should include a compilation of commonly asked questions and concerns of customers and how they should be addressed efficiently to the satisfaction of the customers.

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