Using Urgent-Care Slots For Scheduling In Veterinary Practices

veterinary receptionist training

Veterinary receptionists are familiar with pet owners who are panicking about sick pets and calling the clinic. Considering that this pattern is predictable, there should be urgent-care slots in the daily schedule so sick patients can be examined the same day. There may be a need for additional slots on Monday, Friday, and Saturday. These are days when practices usually have a higher volume of sick patients brought in. Experts recommend that at least 20% of exams per day should be urgent care slots that should be allotted to sick patients. Because the total number of urgent-care patients may not be the same every day, use last week’s schedule as a guide to determine how many slots you will allot for the present week. Scheduling appointments in a busy veterinary practice is not an easy task. During veterinary receptionist training, this is one of the important topics that are thoroughly discussed.

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