Training Needs Of Receptionists


The minimum qualification for a receptionist’s position in an office is a high school diploma. Since most skills are acquired through experience, companies train their new employees before deploying them to actual work. But sadly, the position is not highly appreciated and given importance compared to some positions in the company. However, there are some companies that are aware of the value of the position in the aspect of customer service and as a result, they reserve some funds for their skills building and enhancement. Companies invest in the training and orientation of receptionist skills and responsibilities because they know that they are important to the company in terms of providing quality customer service. They also perform many tasks in one day namely replying to various correspondence, completing clerical works, assisting customer needs, among others. Receptionists are indeed talented in managing various tasks at work even under pressure.

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