Front Desk Agents - Meeting Customer Expectations

When meeting your customers’ expectations, it is not enough that you achieve some or even most of them, the ultimate goal of an outstanding front desk agent is to meet them all. Yes, this is possible, although it can be a challenge especially during peak times when the phone keeps ringing, the counter is backed up, and some personnel called in sick.

Well-trained front desk agents have their hearts and minds set on meeting the expectations of each customer while striving to deliver service par excellence. Here are some excellent ways to meet customer satisfaction:

l  Remember that customers always come first
l  Listen carefully to your customer and learn to ask the proper questions so you will really have a clear picture of what your customer needs or wants
l  Providing excellent service is always a top priority
l  Know the top 20 customers by name
l  Be a good team player by willingly pitching in to help other company staff maintain overall service excellence
l  Don’t be afraid to think outside the box when dealing with customers
l  Be ready to take a calculated risk in the interest of cultivating good relationships with your clients
l  Maintain a very low rate of error
l  Be proactive in the delivery of excellent customer services

For more details, visit at “Up Book”.

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