Phone Etiquette For Receptionists

Front desk etiquette is an important skill that receptionists should learn and practice. This includes not only face to face conversations but also over the phone. Here are important tips about how to answer telephone calls as a receptionist:
l  Don’t let the caller wait, answer phone calls quickly. Most experts recommend answering the phone after the second or third ring.
l  By not letting the caller wait, it would give them the impression that you value their time.
l  Letting the phone ring endlessly won’t speak well of the business.
l  In the event that a receptionist still has a client, the caller can be put on hold, but don’t forget that the person on hold is waiting.
l  Any concern should be addressed as quickly as possible or you can transfer the call to another person or department who can.
l  Smile when answering the phone. The caller may not see you smiling but he knows that you are.
l  Don’t eat or chew gum while you are answering the phone.

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