Tips For Receptionists - How To Have A Great Receptionist Phone Greetings

Did you know that great receptionist phone greetings can make a big difference in how clients perceive the business and its staff? Answering the phone with a positive attitude can help set the tone for a positive communication between the business and its clients. Take note that the ultimate client experience is very important, thus it should be positive and productive.

l  Phone greetings should always be friendly but professional. Experts recommend smiling before answering the phone because the person at the other end of the line will know that you are smiling.

l  After the pleasantries, the next step is to state the company’s name so the caller will know that they have reached the right establishment or office.

The receptionist should then state his/her name so the caller will feel that he is talking to a real person and not a robot.

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