Does Your Company Need A Standard Greeting Script?
Answering incoming calls
and managing the phone system are part and parcel of the daily tasks of
receptionists. To make sure that valuable information about the company is
delivered to the caller during the phone interaction, many companies have come
up receptionist
greeting script. While there are people who think that scripts sound
artificial and impersonal, but many experts believe that they can be a big help
when done well. To prevent greeting scripts from sounding canned and robotic,
receptionists are trained to conform to the general greeting script but without
sticking directly to it. Flexibility is the ‘magic word’ so the greeting would
sound more human and not like an automated answering service. Also callers can
tell the difference between a receptionist that is friendly and accommodating
versus one that is following a greeting script word for word.
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