Turning Phone Calls Into First-Time Appointments

The importance of phone calls in connecting with patients and potential clients cannot be ignored when it comes the dental health industry. In fact, experts believe that a phone call is the quickest and easiest way to connect and get desired results. Thus, it is very important for dental office receptionists to make the most of new client calls.

How dental office receptionist scripts are created can have an important impact on phone calls with clients. The scripts should be clear and concise and should contain vital information that callers generally inquire about. Together with having a receptionist script is proper phone etiquette training. Enthusiasm and a positive attitude are contagious and receptionists should project these traits during client calls. Speaking slowly and clearly also reflects professionalism, confidence, and helpfulness. Maintaining a good body language by sitting up straight and holding the shoulders back can also help a receptionist interact with confidence and clarity.

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