Tactics For Excellent Customer Service

front desk receptionist duties
When a customer walks into the building, a friendly face at the reception area can set the tone of the customer’s experience. Receptionists should be trained to make customers feel comfortable as their concerns or queries are addressed by phone, face-to-face, or by email. A smile can radiate positive vibes to everyone around you. Smiling before picking up the phone can even be felt by the person at the other end of the line. In addition to helping customers with their concerns, front desk receptionist duties also include anticipating the needs of customers even if they don’t ask for any help. If the company offers additional services, make sure that your customers are informed because they might also be interested. A secret ingredient in value-added services is to follow up to make sure that the customer is satisfied with the company’s products and/or services.

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