Why Phone Greetings Matter

receptionist phone greetings

Receiving customers by phone is a skill that receptionists must master. These interactions, though not done physically, are nonetheless equally important and revealing of how companies value their customers. Appropriate training can boost receptionists’ confidence intending to customers wanting to have their queries answered on the phone.  It goes without saying that callers don’t have the same luxury of time as those physically walking into the front desk so receptionists must be able to tend to their calls as efficiently and appropriately as possible.  Companies can train their receptionists to answer clients in a way that is unique to them by way of a customized receptionist phone greeting so that they may relay to the client's key information about the company at the onset of their conversation. In situations where the receptionist is not knowledgeable on certain queries, it is best to ask callers if it would be alright to have someone from the company call them in a short while.

Comments

Post a Comment

Popular posts from this blog

Handling Business Calls Quickly

Image
It’s well-understood that clients who phone a business typically want speedy and appropriate responses to their queries. And whether they’re pressed for time or just want to know of the business’ services, it’s priority number one to always go through the transaction in the quickest way possible without compromising on quality conversations. Waiting time is easily the single most crucial factor that can drive customer satisfaction. It’s therefore imperative for businesses to train receptionists to be able to handle every phone transaction smoothly. Although these conversations don’t take place face to face, they should be handled with the same finesse. One could argue that it’s more challenging to address concerns or inquiries over the phone since conversations are not accompanied by physical gestures, it can be tricky to portray the necessary niceties. Customers do not appreciate it when they are put on hold for an unnecessary length of time or are handled without care. With the ...
Read more

Veterinary telehealth benefits

Image
The telehealth field is expanding as time passes and you know that there are a lot of ways to help those you love to take advantage of this new offering to help them keep up with their medical needs. This includes all members of the family, even your pets. So, what is telemedicine for veterinary practices? Telehealth options offer patients an alternative way to connect with their care providers. This allows them to stay home, where they can offer a more complete picture of the circumstances that need to be addressed. A pet may feel more comfortable in their home territory, not only making visits with their veterinarian less stressful in a virtual format but also allowing their care provider to see their living conditions up close and personal. This will help vets better understand their patients so they can provide them with the most appropriate care they can. This is why telemedicine for veterinary practices is necessary – it allows those who need care outside of the office...
Read more

Duties And Responsibilities Of Front Desk Agents

Image
Whether it is a hotel, dentist’s clinic, doctor’s office, or other types of business establishments, front desk agents are often the first impression that guests or clients have of the company. Being at the frond desk means you can work well under pressure and remain pleasant and professional at all times. One of the most important jobs of a frond desk agent is providing excellent customer service. Each customer should be given the same attention as they walk in and their concerns should be answered in a friendly, conversational manner. You should also be able to maintain effective communication with co-workers and remain calm and professional when dealing with challenges, such as a disgruntled guest or client. It is the aim of every Up Book trained front desk agent to provide the best experience possible to their guests by walking the extra mile so they will leave with a positive impression of the business or company.
Read more