Does Your Company Need A Standard Greeting Script?

Answering incoming calls and managing the phone system are part and parcel of the daily tasks of receptionists. To make sure that valuable information about the company is delivered to the caller during the phone interaction, many companies have come up receptionist greeting script. While there are people who think that scripts sound artificial and impersonal, but many experts believe that they can be a big help when done well. To prevent greeting scripts from sounding canned and robotic, receptionists are trained to conform to the general greeting script but without sticking directly to it. Flexibility is the ‘magic word’ so the greeting would sound more human and not like an automated answering service. Also callers can tell the difference between a receptionist that is friendly and accommodating versus one that is following a greeting script word for word.

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