Offering Proactive Customer Service

Receptionist courses should include learning how to be proactive in delivering customer service. Being at the frontline means that the receptionist plays a very important role in winning over new clients and making sure that current clients continue to patronize the business. One basic factor or effective customer service is offering additional choices to your customers. There is the right technique and there is a technique that clients may perceive as pushy or assuming. Knowing how to ask the right question will prevent offending the customer.

After the greetings and addressing the concern of a client, the receptionist should walk the extra mile by asking the client if he has any need for other services or products that the company offers and that they might not have knowledge of yet. It can be a company promotion that is only for a limited time, free services, products that are on sale, or anything that can be tied in with what the customer is using, ordering, etc.

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