Phone Etiquette Tips For Dental Receptionists

How dental receptionists answer incoming calls is often overlooked in many dental practices. The receptionist is often the point person that a potential client has a first phone conversation with when calling a dental clinic or practice. Since there is only one chance to make that positive first impression, dental receptionist phone script should be followed when answering the phone.

During training, a new receptionist should be made to realize that what goes on during the first few seconds before they pick up the phone is equally crucial to the interaction that follows. Before you pick up the phone, improve your posture by sitting up straight and smiling. In addition to getting you in the proper frame of mind for interacting with the caller, the person at the other end of the line will actually know you are smiling. Smiling stimulates the release of endorphins or happy hormones that can surely be contagious even through the phone lines.

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