Hotel Receptionists And Their Work


Upbook
When someone calls a hotel to make a reservation, it is the job of the hotel receptionist to attend to the clients and guests. This is also true with reservations made by email or online through the hotel’s website. Interacting with clients should be made in a positive manner to maintain a positive impression of the company. Upon the guests’ arrival, the hotel receptionist welcomes them and make sure of a hassle-free and speedy check-in. It is also the responsibility of a hotel receptionist to make sure that the hotel’s reception area has a warm and welcoming ambiance. This is also one way to create a positive impression on the hotel’s clients.

In addition to interaction with clients, hotel receptionists also have administrative and secretarial responsibilities. Thus, they should be well-versed in using basic computer programs and receiving training for any specific software that the company uses.


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