Why Phone Greetings Matter

receptionist phone greetings

Receiving customers by phone is a skill that receptionists must master. These interactions, though not done physically, are nonetheless equally important and revealing of how companies value their customers. Appropriate training can boost receptionists’ confidence intending to customers wanting to have their queries answered on the phone.  It goes without saying that callers don’t have the same luxury of time as those physically walking into the front desk so receptionists must be able to tend to their calls as efficiently and appropriately as possible.  Companies can train their receptionists to answer clients in a way that is unique to them by way of a customized receptionist phone greeting so that they may relay to the client's key information about the company at the onset of their conversation. In situations where the receptionist is not knowledgeable on certain queries, it is best to ask callers if it would be alright to have someone from the company call them in a short while.

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