How To Deal With Certain Hotel Guests

Face-to-face interactions with guests are the most important part of a hotel receptionist. While there are no major problems concerning most guests, there will always be a few who makes a talent of testing the limits of a person’s patience. Some guests may be anxious, angry, disgruntled, or aggravated and won’t hesitate to voice out their thoughts and their complaints. Thus, one of the qualities of a good receptionist in a hotel is the ability to deal with all persons appropriately under all situations. A receptionist should try to calm down an irate guest with phrases such as “ I’m sorry for the inconvenience this has brought you but let me see if there is something that I can do to fix this”.  But a receptionist should be trained never to make false promises. Showing some emotion can certainly go a long way in helping an angry guest calm down.

Comments

Post a Comment

Popular posts from this blog

Handling Business Calls Quickly

Image
It’s well-understood that clients who phone a business typically want speedy and appropriate responses to their queries. And whether they’re pressed for time or just want to know of the business’ services, it’s priority number one to always go through the transaction in the quickest way possible without compromising on quality conversations. Waiting time is easily the single most crucial factor that can drive customer satisfaction. It’s therefore imperative for businesses to train receptionists to be able to handle every phone transaction smoothly. Although these conversations don’t take place face to face, they should be handled with the same finesse. One could argue that it’s more challenging to address concerns or inquiries over the phone since conversations are not accompanied by physical gestures, it can be tricky to portray the necessary niceties. Customers do not appreciate it when they are put on hold for an unnecessary length of time or are handled without care. With the ...
Read more

Veterinary telehealth benefits

Image
The telehealth field is expanding as time passes and you know that there are a lot of ways to help those you love to take advantage of this new offering to help them keep up with their medical needs. This includes all members of the family, even your pets. So, what is telemedicine for veterinary practices? Telehealth options offer patients an alternative way to connect with their care providers. This allows them to stay home, where they can offer a more complete picture of the circumstances that need to be addressed. A pet may feel more comfortable in their home territory, not only making visits with their veterinarian less stressful in a virtual format but also allowing their care provider to see their living conditions up close and personal. This will help vets better understand their patients so they can provide them with the most appropriate care they can. This is why telemedicine for veterinary practices is necessary – it allows those who need care outside of the office...
Read more

Duties And Responsibilities Of Front Desk Agents

Image
Whether it is a hotel, dentist’s clinic, doctor’s office, or other types of business establishments, front desk agents are often the first impression that guests or clients have of the company. Being at the frond desk means you can work well under pressure and remain pleasant and professional at all times. One of the most important jobs of a frond desk agent is providing excellent customer service. Each customer should be given the same attention as they walk in and their concerns should be answered in a friendly, conversational manner. You should also be able to maintain effective communication with co-workers and remain calm and professional when dealing with challenges, such as a disgruntled guest or client. It is the aim of every Up Book trained front desk agent to provide the best experience possible to their guests by walking the extra mile so they will leave with a positive impression of the business or company.
Read more