Ensuring A Positive Impression In The Front Office


When a client or guest walks in, the front office should be a positive environment for receptionist-client interactions. Creating a positive impression is very important as they reflect how the business values its clients. One of the important receptionist responsibilities is making sure that anyone who walks inside the door will feel welcome. And how can these be accomplished? First, regular housekeeping will keep the front office tidy and clean. People notice when the place is not regularly cleaned. Second, the design of the front office should suit the target clientele preferences. There should be plenty of room to move around, enough lighting for reading, a restroom, etc. Third, the receptionist must be friendly and professional at all times. Effort must be made to remember names for it adds a more personal touch to the interaction. People feel a sense of importance when the receptionist remembers their name. 

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